Grrrrrr I Have To Eat Crow
I recently cast a wide net of dispersions to all my friends who use MSN 8 as their internet service because it doesn’t support pop3 email. How can you enjoy the internet, I shouted, when you are told you can’t control your own email content.
But it seems my internet provider – TVMax, through Broadband now, has decided to make their email service suck even worse.
They just don’t send it.
Call after call for a week and I get a different answer every time as to why none of my email is being delivered. I can send it out, and I can surf the web, but don’t try to get a hold of me, because now that ATT has been swallowed up by Comcast, my cable company, it seems, has decided to fill that void left by poor service and crappy network that ATT was so famous for.
It is as if the good people at TVMax got some new head of technology and he was sitting at his desk sharpening pencils and saying aloud “How can I make my mark, how can I make a difference? I know, I will ruin everything and then redesign it from the top up!”
In the last two months they have had a major fiber break that took the network down for six days. At least once a week the service is down completely for a few hours and starting last week, unannounced to their subscribers, they began moving all of their email to new servers, leaving people without the major reason they have the web in the first place – email. Calls to the call center the last two days go unanswered. I am not talking long hold times and long queues – I am talking about no one answering the phone. It just rings and rings and rings.
If this mysterious plan is followed out, they should be just like ATT in a matter of days.
And to think just a few short months ago, I used to brag about these guys.
Sigh.